In this episode of As the Drum Turns, Jeff & Tim cover the fourth and final service principle from The Fred Factor by Mark Sanborn and discuss the act of gradual improvement.

In this episode of As the Drum Turns, Jeff & Tim cover the third service principle from The Fred Factor by Mark Sanborn and discuss how we can create value in everyday interactions with our customers.

In this episode of As the Drum Turns, Jeff & Lora continue covering The Fred Factor by Mark Sanborn and discuss the importance of relationships with customers and how it is essential for quality service.

In this episode of As the Drum Turns, Jeff & Lora begin covering The Fred Factor by Mark Sanborn and how everyone at SRM– from operators and dispatchers to mechanics and loader operators can make a difference for our customers.

In this episode of As the Drum Turns, Jeff & Lora recap the 2026 Leadership Conference in Nashville, Tennessee, discuss this year's main focus of SERVICE and how we reach the root of problems instead of constantly correcting the sa...

In this episode of As the Drum Turns, Jeff & Lora discuss the excitement of SRM's upcoming leadership conference, provide their Super Bowl predictions, and cover the great returns of doing more than you're asked to do.

In this episode of As the Drum Turns, Jeff & Lora discuss new developments in our training program and how consistency in the way we hire, train, and retain is crucial for longevity.

In this episode of As the Drum Turns, Jeff & Lora talk about the risk and reward of "getting in the arena" and how our company was built by leaving it all on the field every day.

In this episode of As the Drum Turns, Jeff and Lora announce the opening of a new plant in Georgia, named a new GM, and discuss why the way we communicate matters more than the words spoken.

In this episode of As the Drum Turns, Jeff & Lora welcome SRM's 24th state and discuss how operating a business transparently builds trust and loyalty among team members.

In this episode of As the Drum Turns, Jeff & Lora discuss drawing inspiration from Indiana's Coach Cignetti and turning it up in 2026 by putting the right people in the right spots.

In this episode of As the Drum Turns, Jeff & Lora recap 2025 by sharing the major stats and stories from the past year while beginning to cast a vision for the upcoming year.

In this episode of As the Drum Turns, Jeff & Lora discuss the idea that excellence in our work is an overflow of the state of the other aspects of our lives, and how self-improvement starts from within.

In this episode of As the Drum Turns, Jeff & Lora talk about a freezing night pour in Cleveland, Ohio, the small things that added up to cause issues, and showing people what "good" looks like.

In this episode of As the Drum Turns, Jeff & Lora talk about the ripple effect of simply taking a customer's order, the true cost of a poor customer service experience, and what we can do to fix it.

In this episode of As the Drum Turns, Jeff & Lora answer your questions! From open-door policies to ghost orders, vacation days, and expanded family days, this episode covers a wide variety of topics.

In this episode of As the Drum Turns, Jeff & Lora cover one of Nick Saban's Five Enemies of Greatness: Entitlement, and how past success can allow entitlement to creep in.

On this episode ofAs the Drum Turns, Jeff & Lora welcome Operators Jeff Claybrooks and Deion Wade for Team Appreciation Day. They discuss what makes the company's culture thrive and unforgettable moments from their time on t...

In this episode of As the Drum Turns, Jeff & Tim talk about the damaging effects of weak links, how to manage them, and what to do if you're the weakest link on your team.

In this episode of As the Drum Turns, Jeff & Lora discuss the lean and mean culture of SRM and how our "load-bearing walls" differentiate us in our industry.

In this episode of As the Drum Turns, Jeff and Lora talk about keeping high standards through our company's rapid growth, pushing back against entropy in every aspect of our business, and why decals matter. 

In this episode of As the Drum Turns, Jeff & Lora are joined by our VP of Sales, Bryan Gagnier, on site at our Cincinnati Customer Appreciation Golf Tournament to discuss the trajectory of our sales teams across the country.

In this episode of As the Drum Turns, Jeff & Tim discuss what psychology teaches us about the satisfaction of getting things done and the cognitive dissonance created by unfinished tasks.

In this episode of As the Drum Turns, Jeff & Lora discuss the different perspectives of three bricklayers and how the way we view our work can change how we do our work.

In this episode of As the Drum Turns, Jeff & Lora discuss the Family Day finale, and how every team member at SRM can "Do Common Things Uncommonly Well" to elevate our quality and service.